Code of Conduct

1. Respect and Dignity

• Treat all clients and their families with kindness, empathy, and without discrimination.

• Honour the cultural, spiritual, and personal beliefs of each individual.

2. Professional Integrity

• Provide services within the scope of end-of-life doula practice, offering non-medical support.

• Accurately represent qualifications and experience.

• Refer clients to appropriate professionals when needs exceed our scope.

3. Confidentiality

• Safeguard all personal and sensitive information.

• Share information only with consent or when legally required.

4. Informed Consent

• Ensure clients understand the nature and scope of services.

• Obtain and document consent before commencing services.

5. Competence and Continuing Education

• Engage in ongoing professional development to maintain and enhance skills.

• Stay informed about best practices in end-of-life care.

6. Safety and Well-being

• Prioritise the physical and emotional safety of clients.

• Maintain appropriate insurance coverage as required by NSW regulations.

7. Compliance with Legal and Ethical Standards

• Adhere to the NSW Code of Conduct for Non-registered Health Practitioners.

• Follow guidelines set by professional bodies such as Holistic End of Life and Death Care Australia (HELD).

8. Conflict of Interest

• Disclose any potential conflicts of interest.

• Avoid situations where personal interests could influence professional judgment.

9. Child Safety

• If services involve individuals under 18, comply with child protection laws and guidelines.

• Hold a valid Working with Children Check (WWCC) as required in NSW.

10. Feedback and Complaints

• Welcome feedback to improve services.

• Inform clients of their right to lodge complaints with the NSW Health Care Complaints Commission (HCCC).